Privacy Policy

At The Complete Equation, we are committed to protecting the privacy and security of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you utilise our online mathematics tutoring services. By using our platform, you consent to the data practices described in this policy.

We act as the Data Fiduciaryin respect of your personal data under India's Digital Personal Data Protection Act, 2023 (the “DPDP Act”). For students located in the European Union or the United Kingdom, we also process personal data in accordance with the applicable GDPR / UK GDPR principles. Our identity and contact details are:

We collect information that identifies, relates to, or could reasonably be linked with you. This includes:

• Personal Identifiers: Name, email address, and contact number of the student and/or parent or guardian.
• Academic Data: Student grade level, learning objectives, homework, and progress notes.
• Session Data: Audio/video and recordings of live sessions (see “Class Recordings” below).
• Payment Data: Billing details and transaction identifiers required to issue valid tax invoices. We do not store card numbers or bank credentials.
• Technical Data: IP address, browser type, device information, and usage patterns on our website.

We process your personal data on the basis of your consentand where processing is necessary to perform our tutoring agreement with you. Consent is obtained at the point of enrolment and, where required, through clear opt-in.

You may withdraw your consent at any time by contacting us (details below). Withdrawing consent will not affect the lawfulness of processing carried out before withdrawal, and may mean we can no longer provide certain services. For EU/UK users, our lawful bases correspond to Article 6 of the GDPR (consent and contractual necessity).

Many of our students are children (under the age of 18). Where a student is below the age of 18, or below the local age of digital consent, the account must be created, and all consent (including consent to session recording and to keeping cameras on) must be provided, by a parent or legal guardian.

• We process a child's personal data only with verifiable parental or guardian consent, in line with Section 9 of the DPDP Act and Article 8 of the GDPR.
• We do not carry out behavioural tracking, profiling, or targeted advertising directed at children.
• We do not knowingly process a child's data in any manner likely to cause a detrimental effect on their wellbeing.

If you believe a child's data has been provided to us without appropriate guardian consent, please contact us and we will take steps to delete it.

Your data is processed to provide a seamless educational experience through our primary partners:

• Microsoft Teams: We use Microsoft Teams for delivering live 1-to-1 sessions. Data transmitted during sessions (audio/video) is processed by Microsoft in accordance with their privacy standards.
• Razorpay: Online financial transactions are handled by Razorpay. We do not store credit card or bank login credentials on our servers.
• Direct Bank Transfer: For manual transfers, we process transaction IDs and billing details to issue valid tax invoices.

Under the DPDP Act, you have the right to:

• Access a summary of the personal data we process about you;
• Correct, complete, or update inaccurate or incomplete data;
• Request erasure of your personal data;
• Withdraw consent and opt out of session recordings;
• Raise a complaint or request redressal with us;
• Nominate another individual to exercise your rights in the event of death or incapacity.

If you are located in the EU or UK, you additionally have the rights to data portability, to object to or restrict processing, and to lodge a complaint with your local supervisory authority. To exercise any right, contact us using the details below.

If you have any questions, concerns, or complaints about how your data is handled, you may contact us using the details below. We will acknowledge your request within 48 hours and aim to resolve it within the timelines prescribed under applicable law.